Question 1

BOOKING & APPROVAL

Accepted Answer

Select your experience, preferred date, and time through the appropriate service page. Complete the booking form with all requested session details.Booking requests are reviewed within 2–3 business days. Submitting a request does not reserve your date or guarantee approval.Approved clients will receive an invoice for the 50% non-refundable retainer. The invoice includes the service terms and serves as the agreement for the session. By submitting payment, the client confirms that they have reviewed and accepted the terms included with the invoice.Your session is officially reserved only after the retainer is paid and a confirmation email is received.Approved invoices must be paid within 24 hours. Unpaid invoices will expire, and the requested date and time may become available to another client.All sessions begin at the listed base price. Add-ons, travel, specialty materials, rentals, custom sets, and other production expenses may increase the final price.Event Photography and other custom services require an inquiry and custom quote.

Question 2

PAYMENT

Accepted Answer

A 50% non-refundable retainer is required to reserve your session. Applicable Connecticut sales tax will be included.The remaining balance is due on the day of your session. Remaining balances may be paid by cash, Zelle, or Apple Pay only.Proofs and final images will not be delivered while a balance remains unpaid.Approved add-ons or expenses added after booking must also be paid before final image delivery.

Question 3

CANCELLATIONS & RESCHEDULING

Accepted Answer

Retainers are non-refundable.One reschedule is permitted when requested at least 48 hours before the scheduled session. The existing retainer may be transferred once to a new available date.Rescheduling within 48 hours requires a $50 rescheduling fee. Additional rescheduling requests require a new retainer.Clients who cancel instead of rescheduling forfeit the retainer. A new retainer is required to book another session.Failure to attend without communication is considered a no-show and results in cancellation without refund or credit.

Question 4

GUESTS & PARTICIPANTS

Accepted Answer

Clients may bring up to two non-participating guests for support.All guests must respect the studio, equipment, photographer, and working environment. Disruptive guests may be asked to leave.Anyone being photographed must be disclosed on the booking form and approved before the session. Additional-participant or group fees may apply.Children must remain supervised by a responsible adult at all times.

Question 5

ARRIVAL & LATE SESSIONS

Accepted Answer

Clients may arrive up to 10 minutes before their scheduled session if preparation time is needed. Please do not arrive earlier, as the studio may be occupied or being prepared.Arrive camera-ready whenever possible, especially for shorter sessions such as The Muse. Changing, touch-ups, setup, and other preparation completed after the scheduled start time count toward the reserved session time.Late arrival reduces photography time. Sessions must still end at the originally scheduled time.Clients arriving more than 30 minutes late may have their session canceled without refund. Additional time may be purchased if the schedule allows, but availability is not guaranteed.

Question 6

SESSION PREPARATION, PROPS & CREATIVE DIRECTION

Accepted Answer

Clients will receive session-preparation guidance after booking and are responsible for arriving prepared to maximize their reserved time.Clients are responsible for bringing their own props unless sourcing or studio-provided items have been discussed and approved in advance. Specialty materials, rentals, custom backdrops, props, and set construction may require additional fees.Large, messy, breakable, flammable, or potentially hazardous items must be approved before the session.Creative direction is available with The Icon and The Masterpiece when requested or needed. Clients requesting creative direction must complete the Creative Foundation Questionnaire by the provided deadline (if applicable).Creative direction may include one cohesive concept, visual references, color direction, set or prop planning, and general styling guidance. Third-party expenses and physical production materials are not included unless stated otherwise.The Muse does not include concept development or creative direction. Clients whose vision requires additional development may be advised to upgrade before approval.

Question 7

WEATHER & LOCATION

Accepted Answer

When unsafe weather or travel conditions may affect safety or image quality, Snapped by Tia may reschedule the session at the photographer’s discretion.Weather-related rescheduling applies to outdoor sessions and studio sessions when travel conditions are unsafe. The session will be moved to the next mutually available date without an additional session fee.Weather-rescheduled sessions must be completed within 30 days unless otherwise agreed.Cloudy skies, overcast conditions, or light rain may still be considered workable. Final weather decisions are made by the photographer.Clients who choose to cancel rather than accept a weather-related reschedule forfeit the non-refundable retainer.Travel fees, location fees, permits, parking, and admission expenses are not included unless specifically stated.

Question 8

PROOFING, SELECTIONS & DELIVERY

Accepted Answer

A watermarked proof gallery will be delivered approximately 24 hours after the session.Clients are responsible for selecting the number of images included with their package. Selections must be submitted by the deadline provided with the gallery, generally within 30 days.Editing does not begin until selections are received. Delayed selections will delay final delivery.Final edited images are delivered within 7–14 days after selections are submitted. Complex creative edits, larger galleries, or production circumstances may require additional time. Clients will be notified if the timeline changes.Priority editing is available as an add-on, subject to availability.

Question 9

EDITING, REVISIONS & UNEDITED FILES

Accepted Answer

Standard edits include professional retouching, color correction, background cleanup, and overall image refinement.Creative edits may include advanced compositing, visual effects, graphic elements, or other artistic Photoshop work.The photographer retains creative control over the final editing style. Requests that significantly change the originally discussed direction may require an additional fee.One revision per selected image may be requested within 48 hours of final delivery. All revision requests must be submitted together. Additional or late revisions may require an additional fee.Unedited files are not included unless specifically stated in the selected package or purchased as an add-on. Unedited files do not represent the finished Snapped by Tia style and may require compatible software to access or process.

Question 10

IMAGE USE, PRIVACY & GALLERY ACCESS

Accepted Answer

Clients may download and share their final edited images for personal use.Snapped by Tia will follow the sharing preference selected on the booking form. Images will not be posted before the client shares them unless the client provides prior permission.Providing an Instagram handle does not automatically grant permission to post or tag the client.Copyright remains with Snapped by Tia Photography. Clients may not sell, commercially license, heavily alter, apply filters to, or claim authorship of the images without written permission.Final galleries remain available online for 60 days after delivery. Clients are responsible for downloading and safely storing their images before the gallery expires.Expired galleries may be removed from the system. Restoration is not guaranteed and may require a reactivation fee.